Orders placed from 18th November will automatically be eligible for our extended Christmas returns.

Orders placed from this date will have until the 10th January to notify us that they wish to return any items and can follow our normal returns procedure detailed below.

If you would like to return an unwanted item(s) or cancel an order, please contact us via email at sales@funkyleisure.co.uk within 30 days of receipt of your order. Please include your order number and state the reason for returning.

We will then confirm your return request via email and provide you a unique returns number and further details on how to return your item(s) to us. .

All items must be returned to us in an unused and resalable condition (including all packaging and labels) within 14 days of recieving your returns number.

Please note: an awning/tent that has been pitched can no longer be considered unused and in a re-saleable condition.

Customers are responsible for the cost and safe carriage of returning items to us and we recommend using a tracked service where possible.

Once a return has been received, it will be inspected to confirm that all items are in a completely resalable condition and a full refund can then be issued for the returned items within 14 days of receipt.

If a delivery charge was incurred on the original order, we will refund the cost of a standard delivery charge providing the order has been returned in full.

If you have received an item that is faulty please inform us as soon as possible so we can advise on how best to resolve your issue. If possible, please email sales@funkyleisure.co.uk with images of the fault, as this will help to expedite the process.

Within 30 days

Item(s) reported as faulty within 30 days of receipt can be returned for a full refund, or if preferable an exchange or repair can be offered if available.

For certain products including awnings, the faulty item may need to be returned to the manufacturer to confirm the fault. If a fault is confirmed, you are entitled to a full refund or if preferred we can offer an exchange or repair if available.

Outside 30 days

Item(s) reported to be faulty after 30 days of receipt can be returned for inspection under the manufacturer’s warranty and if found to be faulty a repair or exchange will be offered.

For certain products including awnings, the faulty item may need to be returned to the manufacturer for testing and inspection to confirm that the fault is covered under warranty - we will arrange this on your behalf. Items that need to be returned to the manufacturer for an inspection or repair can sometimes take up to several weeks to be processed during busier summer periods.

If your item(s) have arrived damaged, please notify us as soon as possible, ideally within 24 hours of receipt. If you are able to email sales@funkyleisure.co.uk with images of the damage to both the packaging and item this can help to expedite the process. We will then advise you of the available options to resolve the issue whether this be a refund, replacement part or exchange.