Cancellations, Returns & Damaged Goods
Under the Consumer Rights Act 2015 you have the right to cancel your order for any item purchased on our website and claim a full refund of the price paid for the goods.
To cancel your order you must notify us in writing via email within 14 days from date of ordering - please email  We will confirm your cancellation and send you a returns number and instructions - the goods must then be returned in an unused and re-saleable condition i.e. with plastic bags, hang tags etc. intact within thirty [30] days of order date.  You are responsible for the cost of safe carriage back to us - unfortunately, original delivery charges cannot be refunded.
Damaged Goods
If your goods are damaged in transit you must notify us in writing via email at within five [5] working days of receiving your delivery.  We will then send you an email with a returns number and details of how to return the damaged item for replacement or refund.
Faulty Goods
Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund. You must notify us by email at within 30 days from date of ordering.  This right is limited to 30 days from the date you buy your product. After 30 days you will not be legally entitled to a full refund if your item develops a fault.  If you are outside the 30 day right to reject, we will offer to repair or replace the item in the first instance.

Damaged/Faulty Items and Products Damaged During Use

Large high value items such as drive-away awnings need to be sent back to the manufacturer for inspection.  This process is the same for all UK outdoor retailers and is by far the fastest way to identify any faults - awning manufacturers have purpose-built inspection facilities to enable the quickest turnaround time.

We will arrange collection on a convenient day from a home or work address. Usually, if the returns form is filled early enough, this can usually be arranged for next day pick-up.  If the fault is minor and the awning can be still be used, we can defer collection to a later more convenient date.