Delivery Information

We are open, remain fully operational and continue to despatch orders placed before 1pm on the same working day.

Due to the latest restrictions announced on 4 January 2021, we have suspended our Click & Collect service and are closed to the general public until at least 15 February 2021

Due to Covid-19 safety protocols at Royal Mail and courier distribution hubs there could be some slight delays with deliveries and although their Next Working Day services are still prioritised, they have suspended their guarantees. Consequently, should there be any delay with delivery, unfortunately we will not be able to refund the difference paid for these services.

We would like to reassure our customers that we are following UK government/local authority guidelines and taking all necessary steps to ensure the safety of our customers and staff.

We wish you and your loved ones the very best during these unusual and challenging times.

Stay safe - The Funky Leisure Team

Orders placed before 1pm Monday to Friday (excluding Public Holidays) are despatched the same day. Orders placed after 1pm Monday to Friday and orders placed on a weekend or Public Holiday will be despatched on the next working day*. Therefore, orders placed after 1pm Friday will not be despatched until Monday.

*A ‘Working Day’ excludes Saturday, Sunday and Public Holidays.

UK Mainland* orders with Next Working Day Delivery selected will be despatched via Royal Mail 24 Tracked, Parcelforce 24 or a FedEx Next Day service.

Orders to the UK Mainland with a value over £75.00 will automatically qualify for free Next Working Day delivery and will be despatched via Royal Mail 24 Tracked, Parcelforce 24 or FedEx Next Day service.

To receive ‘Free Next Working Day Delivery’ please ensure that you choose this delivery method from the drop-down menu during the checkout process.

*Unfortunately, postcodes in the Scottish Highlands and some HS, IV, KA, KW, PA, PH, PO and ZE postcodes are considered 'hard to reach areas' by couriers and MAY BE subject to ‘UK Offshore Isles, Highlands and Northern Ireland’ delivery rates.

To find out whether your address is considered a 'hard to reach area' by couriers, and categorised as part of the UK Offshore Isles, Highlands or Northern Ireland please enter your postcode and select ‘Choose Delivery Method’ at the checkout to view the available delivery methods and rates for your address.*

Orders weighing under 3kg will be sent via a Royal Mail service and charged at UK Mainland delivery rates. Unfortunately, Next Working Day 10AM, Saturday and Sunday delivery services are not available to UK Offshore Isles, Highlands and Northern Ireland Postcodes.

A £5.00 surcharge will be automatically added to the UK Mainland rate for the delivery method selected for orders weighing over 3kg with a UK Offshore Isles, Highlands and Northern Ireland delivery address. Unfortunately, this £5.00 surcharge will also apply to orders over 3kg which qualify for ‘Free Next Working Day Delivery’.

*If a postcode is not entered and an order is placed to a UK Offshore Isles, Highlands or Northern Ireland address where an appropriate delivery method or rate has not been selected, we will have to contact you for payment of the correct delivery amount for your postcode (as per rates chart above) before your order can be despatched.

Orders weighing under 2kg are sent via a Royal Mail International Priority service with an estimated delivery time of 3-5 working days. If an order has a value over £50 then it will be despatched via Royal Mail International Tracked or Signed service depending on which service is available in the destination country.

Orders weighing under 3kg will be included as part of UK Mainland delivery rates and will be despatched in accordance with our Despatch Policy via a Royal Mail service. Next Working Day 10AM, Saturday and Sunday delivery services are not available to UK Offshore Isles, Highlands and Northern Ireland Postcodes.

Orders weighing over 2kg will be sent via a courier service. For most countries this will be via a Parcelforce Euro Priority service with an estimated delivery time of 2-3 working days. For other countries we will use alternative couriers which allow us to maintain the lowest delivery prices possible across these countries.

Please note: If you are ordering a Voltaic product which includes a Lithium Battery then this will be despatched via a UPS Standard Road Service with a 3-5 working day delivery time and an additional surcharge.

Orders weighing under 2kg are sent via a Royal Mail International Priority service with an estimated delivery time of 3-5 working days. If an order has a value over £50 then it will be despatched via Royal Mail International Tracked or Signed service depending on which service is available in the destination country.

For orders weighing over 2kg to the above listed Asia Pacific and North American destinations we use a range of different couriers which helps us to offer the lowest delivery prices possible.

For an update on the current status of your parcel, please check the tracking information provided in the despatch confirmation email.

Parcelforce 24, 10am, Saturday & Sunday are considered premium services. If a Parcelforce 24 order is not received next working day, we can offer a refund on the difference paid between next day and standard delivery. No refund will be applicable for orders which qualify for free next working day delivery. 10am, Saturday & Sunday delivery charges are fully refundable if delivery is not attempted by the specified date.

Orders weighing over 2kg will be sent via a courier service. For most countries this will be via a Parcelforce Euro Priority service with an estimated delivery time of 2-3 working days. For other countries we will use alternative couriers which allow us to maintain the lowest delivery prices possible across these countries.

Delays caused by adverse weather conditions, major incidents, customs clearance etc… are out of the control of courier services. On this basis, unfortunately, we cannot refund any delivery charges for late deliveries due to these sort circumstances.

If an item arrives in a damaged condition, this must be reported within 3 days of parcel receipt.

We can only investigate missing orders if they are reported to us within 8 weeks from the date of despatch.