Delivery Information

Orders placed before 1pm Monday to Friday (excluding Public Holidays) are despatched the same day. Orders placed after 1pm Monday to Friday and orders placed on a weekend or Public Holiday will be despatched on the next working day*. Therefore, orders placed after 1pm Friday will not be despatched until Monday.

*A ‘Working Day’ excludes Saturday, Sunday and Public Holidays.

 Delivery Services for UK Mainland*

  Price  

 Standard Delivery (2-4 Working Days) 

£3.99

 Express Delivery (1-2 Working Days)

£6.99

 Next Working Day Delivery (1 Working Day)

£6.99

 Next Working Day Delivery by 12:00pm NOON (1 Working Day)

£12.99

 Next Working Day Delivery by 10:30AM (1 Working Day)

£14.99

 Saturday Delivery (Order Before 1pm Friday)

£14.99

 Sunday Delivery (Order Before 1pm Friday)

£14.99

*Unfortunately, postcodes in the Scottish Highlands and some HS, IV, KA, KW, PA, PH, PO and ZE postcodes are considered 'hard to reach areas' by couriers and certain items MAY BE subject to ‘NI, Islands & Highlands’ delivery rates.

To find out whether your address is categorised as part of the ‘NI, Islands & Highlands’ area by our couriers, please enter your postcode and select ‘Choose Delivery Method’ at the checkout to view the available delivery methods and rates for your address.

Orders to the UK Mainland* with a value over £100.00 will automatically qualify for FREE Next Working Day Delivery (1 Working Day)or if this service is not available on the products ordered you will qualify for FREE Express Delivery (1-2 Working Days)- please ensure that you select one of these delivery methods from the drop-down menu during the checkout process.

Orders under £100.00 to the UK Mainland* will have the option for either an Express or Next Working Day Delivery service at £6.99 depending on the products ordered and the service availibility.

Next Working Day deliveries are despatched via a DHL Next Working Day service.

Express deliveries are despatched via a Royal Mail Tracked 24 or FedEx Express Service and have a transit time of 1-2 Working Days. Express delivery is the only option available for larger items such as Awning Rails & Telescopic Flagpoles.

*Unfortunately, postcodes in the Scottish Highlands and some HS, IV, KA, KW, PA, PH, PO and ZE postcodes are considered 'hard to reach areas' by couriers and certain items MAY BE subject to ‘NI, Islands & Highlands’ delivery rates.

For orders to the Channel Islands please select Jersey or Guernsey as the delivery country at the checkout page. This will then remove UK VAT from your order and show the available delivery methods.

To find out whether your address is categorised as part of the ‘NI, Islands & Highlands’ area by our couriers, please enter your postcode and select ‘Choose Delivery Method’ at the checkout to view the available delivery methods and rates for your address*.

Smaller products and orders weighing under 5kg will be sent via a Royal Mail service and charged at UK Mainland delivery rates - if applicable this option will automatically appear at the checkout. Unfortunately, Next Working Day, 10AM, 12PM, and Saturday delivery services are not available to the‘NI, Islands & Highlands’area.

Larger products and orders over 5kg will be charged at the ‘NI, Islands & Highlands’ delivery rate of £14.99. Orders over £100.00 do not qualify for our FREE Express Delivery over £100 promotion but will be charged at the reduced rate of £7.99 and sent on a 2-4 day service.

We are unable to send certain products such as Awning Rails & Roof Racks to the Channel Islands, NI, Islands & Highlands delivery area.

*If a postcode is not entered and an order is placed to a Channel Islands, NI, Islands & Highlands Delivery Address without the correct delivery method being selected, we will have to contact you for payment of the difference for the correct delivery method for your postcode (as per rates chart above) before your order can be despatched.

Orders weighing under 2kg are sent via a Royal Mail International Priority service with an estimated delivery time of 3-5 working days. If an order has a value over £50 then it will be despatched via Royal Mail International Tracked or Signed service depending on which service is available in the destination country.

Orders weighing over 2kg will be sent via a courier service. For most countries this will be via a DPD Europe Classic service with an estimated delivery time of 5-7 working days. For other countries we will use alternative couriers which allow us to maintain the lowest delivery prices possible across these countries.

Please note: If you are ordering a Voltaic product which includes a Lithium Battery then this will be despatched via a UPS Standard Road Service with a 3-5 working day delivery time and an additional surcharge.

Orders weighing under 2kg are sent via a Royal Mail International Priority service with an estimated delivery time of 3-5 working days. If an order has a value over £50 then it will be despatched via Royal Mail International Tracked or Signed service depending on which service is available in the destination country.

For orders weighing over 2kg to the above listed Asia Pacific and North American destinations we use a range of different couriers which helps us to offer the lowest delivery prices possible.

For an update on the current status of your parcel, please check the tracking information provided in the despatch confirmation email.

DHL Next Day, DHL 10:30am & DHL Saturday are considered premium services. If a DHL Next Day delivery is not received next working day, we can offer a refund on the difference paid between next day and standard delivery. No refund will be applicable for orders which qualify for free next working day delivery. 10am, Saturday & Sunday delivery charges are fully refundable if delivery is not attempted by the specified date.

Delays caused by adverse weather conditions, major incidents, customs clearance etc… are out of the control of courier services. On this basis, unfortunately, we cannot refund any delivery charges for late deliveries due to these sort circumstances.

If an item arrives in a damaged condition, this must be reported within 1 day of parcel receipt.

We can only investigate missing orders if they are reported to us within 2 weeks of the estimated delivery date.