Funky Leisure Festival Camping & Backpacking Store Terms and Conditions

Terms and Conditions

Payment

All prices shown are inclusive of VAT

We accept the following forms of payment:

▪ Credit and Debit Cards - Visa, MasterCard, Maestro and American Express.

▪ PayPal

▪ Google Checkout

▪ Cheques should be made payable to ‘FUNKY LEISURE LTD’ ensuring all details are correct with full name and address clearly printed on the back. Obviously, you will need to allow 3-5 working days for the cheque to clear before goods can be despatched.

▪ We do not accept cash sent to us through the post and cannot be held responsible for any losses therewith.

Security

When you shop with us via our website, all financial transactions are entirely secure. We use SagePay as our payment gateway which provides a 100% secure link between our site and the bank ensuring that all our customers' card details are kept secure throughout the transaction process.

We operate under MasterCard SecureCode, Verified by Visa and fully comply with Payment Card Industry (PCI) Data Security Standards. We do not store any cardholder information.

Ordering

We will email you to confirm receipt of your order. Should there be a problem with any part of your order we will contact you as soon as possible.

For European and Worldwide orders over 2kg we will email you with the delivery price once you have completed the checkout.

Orders are normally processed and despatched on the same day if received before 1pm

UK Delivery

Our maximum standard delivery charge is £6.99 for UK Mainland and £11.99 for the rest of the UK for any amount of items.

Free Next Day delivery on orders over £75 (excluding VAT) applies to our Standard UK Mainland service only.

Standard UK Mainland, Channel Islands, Offshore Isles, Highlands and Northern Ireland

Lighter orders (under 1.25kg) received before 3pm Monday to Friday are usually processed the same day and sent out via Royal Mail 1st Class post, which in most cases arrives the next day.

Heavier orders (over 1.25kg) are normally sent via courier 48 hour service (signature required) - please allow 2 working days for delivery.

Next Working Day, Next Working Day before 10am and Saturday before 1pm

Next Working Day, Next Working Day before 10am and Saturday before 1pm orders MUST be placed before 3pm Monday to Friday (Royal Mail/couriers do not collect at weekends or bank holidays). These orders are usually sent out via courier, however, we do occasionally send smaller items via Royal Mail Special Delivery - both services will require someone to sign for them.

Please note: our Next Day courier services are not available to Northern Ireland, Offshore Islands, Scottish Isles and Highlands including some HS, IV, KA, KW, PA, PH and ZE postcodes.

Additional Delivery Information

If you would like your order delivered to a business address please include the business name in the shipping details, otherwise your order could be delayed or returned to us. Please ensure that there is someone at the business address to sign for the parcel as we will have to charge for redelivery.

Funky Leisure cannot be held responsible for deliveries delayed by adverse weather conditions.

BFPO Delivery

Lighter orders (under 2kg) are charged at Standard UK Mainland prices - please choose this option when ordering. *For orders over 2kg, once you have placed your order we will find the most competitive courier price based on destination, size and weight of package and email the cost to you for confirmation – you are under no obligation to buy.

European and Worldwide Delivery

Lighter orders below 2kg received before 1pm (GMT) are usually processed the same day and sent out via Royal Mail Airmail Small Packets - please allow 3 to 5 working days for delivery.

For heavier orders over 2 kg, once you have placed your order we will find the most competitive courier price based on destination, size and weight of package and email the cost to you for confirmation – you are under no obligation to buy.

Some lengthier items like telescopic poles may incur an oversize item surcharge which will vary depending on destination country – we will email a request for an additional payment and your order will be dispatched upon confirmation.

Cancellations/Returns

Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on our website and claim a full refund of the price paid for the goods. To cancel your order you must notify us in writing via email/post within seven [7] working days following the day of delivery. We will confirm your cancellation via email - the goods must then be returned in an unused and re-saleable condition i.e. unopened with any seals and shrink wrap intact within ten [10] days. You are responsible for the cost of safe carriage back to us - unfortunately, original delivery charges cannot be refunded.

Damaged Goods

When you receive your goods please check them for damage and notify us in writing via email/post within five [5] working days following the day of delivery. We will send you an email with returns number and details of how to return.

Redelivery Charges

All next day services and orders over 1.25kg in weight or £50 total cost will need to be signed for, if the postman/courier are unable to obtain a signature or fit a parcel through your letterbox a card will be left for you to contact your local post office/sorting office/courier depot to collect or organise redelivery(chargeable).

If you do not contact your post office/sorting office/courier depot within the time specified your parcel will be returned to us, which will mean two charges – the cost of the original delivery plus the same charge to return the parcel to Funky Leisure. Please note: these charges (plus a 10% handling fee applied at our discretion) will be passed on to you (the customer) even if you were originally eligible for free delivery. If you still require your items, unfortunately, we will also have to charge for redelivery.

If your parcel is being sent to a business address, to eliminate any confusion, please include the name of the business in the shipping address and make sure there is someone to sign for it as we will have to charge for redelivery.

Items Not Received

Heavier orders over 1.25kg are sent via courier and are trackable so please check the email address you left at time of purchase as you will have been sent an email with tracking details when your order was dispatched.

For lighter orders please check whether a card has been left. If the postman is unable to fit a parcel through your letterbox or obtain a signature for higher value items over £80 a card will be left for you to contact your local post office/sorting office. Postmen are obliged to leave this card so please check with other people within your household who may have put it somewhere safe.

In the rare case that an order or card has still not been received within the expected timeframe Royal Mail state that we need to wait 15 working days for UK delivery, 20 working days for EU delivery and 25 working days for the rest of the world before we can make a claim.

Please send an email to sales@funkyleisure.co.uk if your item has still not been received after this period and we will put in a claim. You will then receive a non-receipt confirmation form from Royal Mail which you will need to fill in and we can then either send out a replacement item or refund you. Please note: all non-receipt claims will need to be received within 8 weeks of dispatch confirmation.

If you desperately need your item before this waiting period is over, unfortunately we can only recommend that you purchase a replacement and wait for the refund to come through for the original item. Items can get caught up in the system and do occasionally turn up within waiting periods in which case you can return the original item back to us for a refund - however we cannot refund postage costs in these circumstances.

Security

We operate under MasterCard SecureCode, Verified by Visa and fully comply with Payment Card Industry (PCI) Data Security Standards. We do not store any cardholder information.

Privacy Policy

At Funky Leisure we are dedicated to protecting your privacy. The personal information you provide is not shared, sold or disclosed to any third party at any time or for any purpose.

When you place your order or enquiry, you are required to provide your name, address, email or telephone number. This will enable us to process and despatch your order efficiently and to inform you of any future offers.

Any additional personal information you may provide during any form of communication between yourself and Funky Leisure will be subject to the same privacy statement.

Funky Leisure Gift Vouchers

Funky Leisure gift vouchers are valid for one year from the date of purchase and are redeemable on our website or in store.

Gift vouchers are non-transferable, cannot be used to purchase new gift vouchers, are not redeemable for cash, cannot be returned for a refund and cannot be purchased or redeemed for international orders.

All gift vouchers are sent out via ‘Royal Mail Signed for’ as standard delivery.

Disclaimer

The information contained within this website is for informational purposes only and does not constitute advice. You should not rely on any of the content to make any decision or action which may result in injury to yourself or a third party. We do not accept liability of any description, including negligence, for any damages or losses resulting from the use of information contained within this website.

Agreement of Terms

Check the box before finalising your order to confirm you understand these Terms and Conditions of using this web site.

Statutory Rights

Our terms & conditions do not affect your statutory rights.

Environmental Policy

Packaging

As part of our environmental policy we reuse 95% of all boxes and packaging that comes into our warehouse and recycle the rest.

Any new boxes that are bought in are made from 75% recycled cardboard and are 100% degradable and recyclable.

Our postal tubes are manufactured from 100% recycled cardboard and are recyclable, the plastic end caps are made from LDPE (Low Density Poly-Ethylene) and can be taken to any recycling plant that accepts plastic.

We use small gauge biodegradable bubble wrap which breaks down quickly in landfill and is absorbed back into the soil with no harmful residues. Once decomposition has occurred the only by-products that remain are small amounts of CO2, H2O and biomass that serve as nutrients for soil microbes.

Traditional Chinese Flying Lanterns Withdrawn

As part of our environmental policy we have decided not to stock Large Eco Sky Lanterns anymore. Although, our Chinese lanterns were the wire-free-frame type, we have withdrawn this product from sale as the National Farmers Union and the Maritime & Coastguard Agency still have strong concerns with safety issues along with the fact that sky lanterns are now banned from most major UK music festivals.

Waste Electrical and Electronic Equipment Regulations

The amount of WEEE UK consumers throw away is increasing by around 5% each year, making it the fastest growing waste stream in the country.

Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to reduce the amount of waste created by electronic equipment. The regulations also mean that manufacturers of electrical equipment now need to pay for the collection, treatment and recovery of waste electrical equipment and that the suppliers of equipment, like high street shops and internet retailers are now able to allow customers to return their waste equipment free of charge.

Funky Leisure can offer customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new torchfrom us we would accept their old torch and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Customers can either bring their old item into our shop (with the receipt for their new item) or send their order details via email and return their like for like item by post (unfortunately, posted costs cannot be refunded).

Alternatively, to find out your nearest participating site that recycles household electrical equipment and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk – just enter your postcode in the 'recycling facilities' locator.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Email: sales@funkyleisure.co.uk

Tel: 020 3411 4640

Address: Funky Leisure Ltd

Electroline House

Lion Road

TWICKENHAM TW1 4JH

Brands we stock: Vango, Gelert, Highlander, Lifeventure, Sigg, UK Hennessy Hammock, Trangia, Light My Fire, Primus, Lifesystems, Sea to Summit, Pacsafe, Cyba-lite, Pacific Outdoor Equipment, Festival Survival Pack, Aladdin, H2O Audio, Voltaic Systems, TravelJohn, Air Circus, Reynard, Lifesystems, Ergolife Stol, Whiz Products, Skins, Shmangle, Radio Flyer Wagons, SteriPEN, Aquapure Traveller, Grilliput, Zippo, Swiss Spice, Flashflight Festival Essentials, Granger's, iSound, Gifts, Wenger, Wildsling, Discraft, Aerobie, Growers Cup Filter Coffee, Powertraveller PowerMonkey, LittleLife, Coghlans, Hackysack, Gibbon Slackline, Spirit of Air, Fellas Wipes, Miles to Go, Wedge Welly, Didakites, Cooler Cans, VW Campervan Awnings, Itz Arm Wallets, Maverick Slacklines, Esbit, GSI Outdoors, Ghillie Kettle Company, No Rinse Products, WickedWedge, Aquatina and Travalo Atomizer.

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