Funky Leisure Festival Camping & Backpacking Store Terms and Conditions

Terms and Conditions

Payment:

All prices shown are inclusive of VAT

We accept the following forms of payment:

▪ Credit and Debit Cards - Visa, MasterCard, Maestro, Solo, American Express and Delta.

▪ PayPal

▪ Google Checkout

▪ Cheques should be made payable to ‘FUNKY LEISURE LTD’ ensuring all details are correct with full name and address clearly printed on the back. Obviously, you will need to allow 3-5 working days for the cheque to clear before goods can be despatched.

▪ We do not accept cash sent to us through the post and cannot be held responsible for any losses therewith.

Security:

When you shop with us via our website, all financial transactions are entirely secure. We use SagePay as our payment gateway which provides a 100% secure link between our site and the bank ensuring that all our customers' card details are kept secure throughout the transaction process.

We operate under MasterCard SecureCode, Verified by Visa and fully comply with Payment Card Industry (PCI) Data Security Standards. We do not store any cardholder information.

Ordering:

We will email you to confirm receipt of your order. Should there be a problem with any part of your order we will contact you as soon as possible.

For European and Worldwide orders over 2kg we will email you with the delivery price once you have completed the checkout.

Orders are normally processed and despatched on the same day if received before 1pm

UK Delivery:

Our maximum standard delivery charge is £6.99 for UK Mainland and £11.99 for the rest of the UK for any amount of items.

Free Next Day delivery on orders over £75 (excluding VAT) applies to our Standard UK Mainland service only.

Standard UK Mainland, Channel Islands, Offshore Isles, Highlands and Northern Ireland

Lighter orders (under 1.25kg) received before 3pm Monday to Friday are usually processed the same day and sent out via Royal Mail 1st Class post, which in most cases arrives the next day.

Heavier orders (over 1.25kg) are normally sent via courier 48 hour service (signature required) - please allow 2 working days for delivery.

Next Working Day and Next Day before 10am/Saturday a.m. (UK Mainland Only)

Next Working Day and Next Day before 10am/Saturday a.m. orders MUST be placed before 3pm Monday to Friday and are sent via courier on a 24hr service. We do occasionally send smaller items via Royal Mail Special Delivery but both of these services require someone to sign for them.

Sorry, our Next Day courier services are not available to Northern Ireland, Offshore Islands, Scottish Isles and Highlands including postcodes IV and KW.

Additional Delivery Information

If you would like your order delivered to a business address please include the business name in the shipping details, otherwise your order could be delayed or returned to us. Please ensure that there is someone at the business address to sign for the parcel as we will have to charge for redelivery.

BFPO Delivery:

Lighter orders (under 2kg) are charged at Standard UK Mainland prices - please choose this option when ordering. *For orders over 2kg, once you have placed your order we will find the most competitive courier price based on destination, size and weight of package and email the cost to you for confirmation – you are under no obligation to buy.

European and Worldwide Delivery:

Lighter orders below 2kg received before 1pm (GMT) are usually processed the same day and sent out via Royal Mail Airmail Small Packets - please allow 3 to 5 working days for delivery.

For heavier orders over 2 kg, once you have placed your order we will find the most competitive courier price based on destination, size and weight of package and email the cost to you for confirmation – you are under no obligation to buy.

Cancellations/Returns:

Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on our website and claim a full refund of the price paid for the goods. To cancel your order you must notify us in writing via email/post within seven [7] working days following the day of delivery. We will confirm your cancellation via email - the goods must then be returned in an unused and re-saleable condition i.e. unopened with any seals and shrink wrap intact within ten [10] days. You are responsible for the cost of safe carriage back to us - unfortunately, original delivery charges cannot be refunded.

Redelivery Charges:

All next day services and orders over 1.25kg in weight or £50 total cost will need to be signed for, if the postman/courier are unable to obtain a signature or fit a parcel through your letterbox a card will be left for you to contact your local post office/sorting office/courier depot to collect or organise redelivery(chargeable).

If you do not contact your post office/sorting office/courier depot within the time specified your parcel will be returned to us, which will mean two charges – the cost of the original delivery plus the same charge to return the parcel to Funky Leisure. Please note: these charges (plus a 10% handling fee applied at our discretion) will be passed on to you (the customer) even if you were originally eligible for free delivery. If you still require your items, unfortunately, we will also have to charge for redelivery.

If your parcel is being sent to a business address, to eliminate any confusion, please include the name of the business in the shipping address and make sure there is someone to sign for it as we will have to charge for redelivery.

Security:

We operate under MasterCard SecureCode, Verified by Visa and fully comply with Payment Card Industry (PCI) Data Security Standards. We do not store any cardholder information.

Privacy Policy:

At Funky Leisure we are dedicated to protecting your privacy. The personal information you provide is not shared, sold or disclosed to any third party at any time or for any purpose.

When you place your order or enquiry, you are required to provide your name, address, email or telephone number. This will enable us to process and despatch your order efficiently and to inform you of any future offers.

Any additional personal information you may provide during any form of communication between yourself and Funky Leisure will be subject to the same privacy statement.

Agreement of Terms:

Check the box before finalising your order to confirm you understand these Terms and Conditions of using this web site.

Statutory Rights:

Our terms & conditions do not affect your statutory rights.

Environmental Policy:

Packaging

As part of our environmental policy we reuse 95% of all boxes and packaging that comes into our warehouse and recycle the rest.

Any new boxes that are bought in are made from 75% recycled cardboard and are 100% degradable and recyclable.

Our postal tubes are manufactured from 100% recycled cardboard and are recyclable, the plastic end caps are made from LDPE (Low Density Poly-Ethylene) and can be taken to any recycling plant that accepts plastic.

We use small gauge biodegradable bubble wrap which breaks down quickly in landfill and is absorbed back into the soil with no harmful residues. Once decomposition has occurred the only by-products that remain are small amounts of CO2, H2O and biomass that serve as nutrients for soil microbes.

Waste Electrical and Electronic Equipment Regulations

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to reduce the amount of waste created by electronic equipment. The regulations also mean that manufacturers of electrical equipment now need to pay for the collection, treatment and recovery of waste electrical equipment and that the suppliers of equipment, like high street shops and internet retailers are now able to allow customers to return their waste equipment free of charge.

Funky Leisure can offer customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new torchfrom us we would accept their old torch and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Customers can either bring their old item into our shop (with the receipt for their new item) or send their order details via email and return their like for like item by post (unfortunately, posted costs cannot be refunded).

Alternatively, to find out your nearest participating site that recycles household electrical equipment and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk – just enter your postcode in the 'recycling facilities' locator.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.