Delivery Information
 
Stock Availablity
 
Placing an Order
 
Same Day Despatch
 
Free Next Day Delivery
  
Standard UK
 
Next Day
 
UK Offshore Isles, Highlands and Northern Ireland
   

Europe
 
Worldwide
 
BFPO Address
 
Redelivery Charges
 
Delays
 
Items Not Received
 
Recycled Packaging



Stock Availability
All our products are held at our shop and warehouse in Twickenham ready for dispatch.  If stock levels drop to zero our system will automatically display the message ‘Sorry, this item is out of stock’ and will not allow purchase.
 
Placing an Order
Once you have placed an order with us, you will receive a confirmation email.  In the unlikely event that there is an issue with any part of your order, we will contact you as soon as possible, so please ensure your contact details are correct.
 
To calculate the correct delivery charge, please ensure you choose the relevant delivery area applicable to your address from the drop-down menu. If the delivery address is a business please include the company name. Incorrect delivery information could cause delays as we may need to contact you before we dispatch.
 
Same Day Despatch
Orders placed before 3pm Monday to Friday (excluding Bank Holidays) are processed and despatched the same day. Orders placed after 3pm Monday to Friday and orders placed over the weekend or on Public Holidays will be despatched on the next working day.
A ‘Working Day’ excludes Saturday, Sunday and National Public Holidays. Worldwide orders weighing over 2kg where delivery charges need to be calculated and confirmed are dispatched when delivery is paid in full.
 
Free Next Day Delivery
Free Next Day delivery on orders over £75 applies to UK mainland orders placed before 3pm only and excludes Saturday, Sunday, Bank Holiday, European and Worldwide deliveries.  Order values over £75 going to UK Offshore Isles, Highlands and Northern Ireland addresses will receive a faster service but not a guaranteed next day service. Awning Rails over 100cm do not qualify for Free Delivery as they have to be sent by a specialist courier. 
 
UK Delivery Charges
 
 
Weight
 
Under 500g
 
Up to 1.5kg
Up to 2kg
Over
2kg
 
Standard UK
 
 
£2.99
 
£3.99
 
£4.99
 
 
Next Working Day  
 
 
£6.99
 
 £6.99
 
 
Next Day before 10am
 
 
£11.99
 
Saturday
 

£15.99

Sunday
 

£18.99
 
UK Offshore Isles, Highlands and Northern Ireland (including some HS, IV, KA, KW, PA, PH, PO and ZE postcodes)
 
 
£2.99
 
£3.99
 
£4.99
 
£11.99

Standard UK
Royal Mail 48 or Parcelforce 48.
   
Next Working Day, Next Working Day before 10am, Saturday & Sunday  
Royal Mail 24, Special Delivery or Parcelforce 24 - All orders are processed and dispatched as outlined in our Dispatch Policy. Orders must be placed before 3pm Monday to Friday, Next Working Day and Next Working Day Before 10am orders placed on a Friday will arrive on the following Monday. Orders can not be despatched on Saturdays, Sundays or Bank Holidays.
 
Please note: Next Day services are not available to Northern Ireland, Offshore Islands, Scottish Isles and Highlands including some HS, IV, KA, KW, PA, PH, PO and ZE postcodes although these orders will generally arrive faster than the standard delivery.
 
UK Offshore Isles, Highlands and Northern Ireland
Orders weighing below 2kg are sent via Royal Mail, with the same delivery charges as the rest of the UK. However, higher value orders (where increased insurance is necessary) and heavier orders weighing over 2kg have to be sent via courier service and as with all of our other delivery charges this is charged at cost price.

 
 
 
Weight
 
Under 250g
 
Up to 1kg
Up to 2kg
Over 2kg
 
Europe
 
 
€3.49
 
€9.30
 
€17.50
*POA
 
 
Worldwide
 
 
US$6.30
 
US$19.10
 
US$28.60
 
*POA

Due to fluctuations in exchange rates, the above charges may vary slightly from the actual prices shown in your shopping basket and are intended as a guide only. 
 
Europe
European orders below 2kg are shipped via Royal Mail Airmail Small Packets - please allow 3 to 5 working days for delivery.
 
* For heavier orders weighing over 2kg once you have placed your order we will find the most competitive courier price based on destination, weight and size of package and email the cost to you for confirmation – you are under no obligation to buy.
 
European orders over 2kg are shipped via courier - please allow 4 to 5 working days for delivery.
   
Worldwide
Orders below 2kg are shipped via Royal Mail Airmail Small Packets - please allow 5 to 7 working days for delivery.
 
* For heavier orders weighing over 2kg once you have placed your order we will find the most competitive courier price based on destination, weight and size of package and email the cost to you for confirmation – you are under no obligation to buy.
 
Worldwide orders over 2kg are shipped via courier - please allow 3 to 5 working days for delivery.
 
BFPO Address
For lighter orders below 2kg going to a BFPO address please choose Standard UK from the drop-down menu when ordering. Unfortunately, we cannot send packages over 2kg to BFPO addresses anymore.


Redelivery Charges
All next day services and orders over 1.25kg in weight or £50 total cost will need to be signed for, if the postman/courier are unable to obtain a signature or fit a parcel through your letterbox a card will be left for you to contact your local post office/sorting office/courier depot to collect or organise redelivery (chargeable). Couriers will not deliver parcels to PO Box addresses.
  
If you do not contact your post office/sorting office/courier depot within the time specified your parcel will be returned to us, which will mean two charges – the cost of the original delivery plus the same charge to return the parcel to Funky Leisure.  Please note: these charges (plus a 10% handling fee applied at our discretion) will be passed on to you (the customer) even if you were originally eligible for free delivery. If you still require your items, unfortunately, we will also have to charge for another delivery.
 
If your parcel is being sent to a business address, to eliminate any confusion, please include the name of the business in the shipping address and make sure there is someone to sign for it as we will have to charge for redelivery.

Delays Due to Adverse Weather, Major Incidents Sporting Events etc…
Delays caused by adverse weather conditions, major incidents, sporting events etc… are obviously out of our control.  On this basis, unfortunately, we cannot refund any delivery charges for late deliveries.
 
Items Not Received/Lost in Post
Heavier orders over 1.5kg are sent via courier and are trackable so please check the email address you left at time of purchase as you will have been sent an email with tracking details when your order was dispatched.
 
For lighter orders please check whether a card has been left. If the postman is unable to fit a parcel through your letterbox or obtain a signature for higher value items over £50 a card will be left for you to contact your local post office/sorting office.  Postmen are obliged to leave this card so please check with other people within your household who may have put it somewhere safe.
 
In the rare case that an order has still not been received within the expected timeframe Royal Mail state that we need to wait 15 working days for UK delivery, 20 working days for EU delivery and 25 working days for the rest of the world before they consider an package lost in transit.
 
If your order has still not been received after this period, please send an email to sales@funkyleisure.co.uk and we will put in a claim.  You will then receive a non-receipt confirmation form from Royal Mail which you will need to fill in - we can then either send out a replacement item or refund you. Please note: all non-receipt claims will need to be received within 8 weeks of dispatch confirmation.
 
If you desperately need your item before this waiting period is over, unfortunately we can only recommend that you purchase a replacement and wait for the refund to come through for the original item. Items can get caught up in the system and do occasionally turn up within waiting periods in which case you can return the original item back to us for a refund - however we cannot refund postage costs in these circumstances.
 
Recycled Packaging
As part of our environmental policy we reuse 98% of boxes and packaging that come into our warehouse and recycle the rest.  Boxes and cardboard that we do buy in are manufactured in the UK from 75% recycled cardboard and bubble wrap is the green biodegradable type.